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Customer Service


1. What is IBAN number?

The International Bank Account Number (IBAN) is an internationally agreed means of identifying bank accounts across national borders with a reduced risk of propagating transcription errors. It was originally adopted by the European Committee for Banking Standards (ECBS), and later adopted as an international standard under ISO 13616:1997. The current standard is ISO 13616:2007, which indicates SWIFT as the formal registrar. Initially developed to facilitate payments within the European Union, it has now also been implemented by most European countries and many other countries, especially in the Middle East and in the Caribbean.

In short, IBAN is for European bank. For China bank, there is no IBAN number, but swift code. When do the payment, pls use our swift code.

 

2. What is the ordering process?

      a. Tell us all the requirements for the order you need

      b. we confirm with our engineers

      c. confirm the price and send you PI

      d. you pay 40% advanced payment

      e. after get the payment, we start the manufacture- testing –QC checking

      f. when finish the order, we send all the detail picture for your confirmation

      g. You do the 60% balanced payment

      h. we arrange the shipment once we get the payment

      I. Will send you Customs Clearance Documents to help you get the order successfully.

 

3. How many kinds can play on the bouncer and castle?

          Generally it takes 1 square meter for one kid to play in.

 

4. The load weight for the bouncer and castle?

           For bouncer, the load weight is 70kg/ square meter

         For slide, the load weight is 100kg/square meter

 

5. If shipping by sea why we have to pay other costs when we have paid shipping cost?

       We only charge the shipping cost. Other fees are paid as destination charge,,including import duty and customs fee for your local customs. The exact cost depends on different sea ports. We would like to check the around cost for reference if need. 


6. What is the HS code for inflatable bouncer?

        950699
 

7. How much water can put in the pool?

        The at least height for the water is 20cm. The highest is 70% height of the pool itself height. You can check the cubage for the pool to calculate how much water to put in.


8. Is paypal ok?
                                                                                                                                                                                                                                                               If using express delivery, PayPal payment is no problem. But pls do confirm the shipping address is the same as your PayPal register address.


 9. How to use water slide?

     How the water come in?Generally there is a pool at the bottom of the slide. Tubes and sprays are fixed to certain place on the slide. You can sue the circulating pump to reuse the water for a long time. Also the water slide also can be used at the seaside or lake side. 

 

10. What is Pantone color?

The Pantone Color Matching System is largely a standardized color reproduction system. By standardizing the colors, different manufacturers in different locations can all refer to the Pantone system to make sure colors match without direct contact with one another.

One such use is standardizing colors in the CMYK process.  The  CMYK process is a method of printing color by using four inks — cyan, magenta, yellow, and black.